Privacy Policy
MyTutor ("we", "our", or "us") operates the MyTutor mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
By using MyTutor, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Overview of the App
MyTutor is an application designed to connect university students with tutors. Students can search for tutors based on courses, while tutors can subscribe to a paid plan to make their profiles visible and reachable.
The App is intended for university-level users and requires a valid university email address for registration.
2. Information We Collect
We may collect the following types of information:
- Personal Information: full name, university email address, university name, courses studied or taught, and profile information provided by the user.
- Tutor Contact Information: WhatsApp phone number (tutors only) to allow students to contact tutors via WhatsApp.
- Account & Usage Information: account type (student or tutor), subscription status (tutors), and basic usage/analytics to improve the App.
- Payment Information: subscription payments are processed through third-party payment providers. We do not store credit/debit card details on our servers.
3. How We Use Your Information
We use your information to:
- Create and manage user accounts
- Allow students to search for and contact tutors
- Display tutor profiles and offered courses
- Enable WhatsApp contact between students and tutors
- Manage tutor subscriptions and access
- Improve app functionality and user experience
- Communicate important service-related updates
- Ensure platform security and prevent misuse
4. WhatsApp Contact Feature
MyTutor provides a button that redirects students to WhatsApp to contact tutors.
- When you tap the WhatsApp contact button, you are redirected to WhatsApp.
- Any communication that occurs on WhatsApp is governed by WhatsApp’s own Privacy Policy.
- MyTutor does not read, store, or monitor WhatsApp conversations.
5. Sharing of Information
We do not sell, rent, or trade your personal data.
We may share limited information only in the following cases:
- With service providers necessary to operate the App (e.g., hosting, analytics, payments)
- If required by law or legal process
- To protect the rights, safety, or integrity of MyTutor and its users
6. Data Storage and Security
- User data is stored securely using industry-standard security practices.
- We take reasonable measures to protect your information from unauthorized access, loss, or misuse.
- However, no system is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
- We retain user data only as long as necessary to provide the service.
- Users may request account deletion at any time.
- Upon deletion, personal data will be removed or anonymized, except where retention is required by law.
8. User Rights
You have the right to:
- Access your personal information
- Update or correct your data
- Request deletion of your account and personal data
- Withdraw consent where applicable
Requests can be made by contacting us at [email protected]. (Replace this email with your official support email if different.)
9. Children’s Privacy
MyTutor is intended for university students and tutors and is not intended for children under the age of 13. We do not knowingly collect personal data from children.
10. Third-Party Services
The App may use third-party services for analytics, authentication, and payment processing. These services have their own privacy policies governing the use of data.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated revision date. Continued use of the App after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions or requests regarding this Privacy Policy, you can contact us at:
- Email: [email protected]